Every department, finally on the same page.
Franchise stores, independents and dealer groups all have the same problem: sales, service, parts and the office each run on their own systems. ByteClasp connects them, so every department helps the others and the opportunities hiding in your data actually get worked.
- Lead sourcesDMSService scheduling
- ByteClasp
- CRMMarketplacesStore and group reports
Sales, fixed ops and the office, working as one.
Leads and the CRM matter, but they're only part of the store. The real gains come when each department can see what the others know.
Sales
Every lead worked, and every service customer seen as a future buyer.
- Leads from the website and third-party sources land in the CRM in ADF
- Inventory in the DMS stays current on the website and marketplaces
- A customer's service history and equity are visible before the first call
- Phone numbers and addresses checked before every call, text and mailer
Fixed ops
Service and parts working with sales, not beside it.
- Every vehicle sold gets a path to its first service visit
- Declined work turns into follow-ups instead of forgotten notes
- Repair order data is ready for retention and labor rate reporting
- Retention lists checked against vehicle status before anyone works them
The office
Deals and numbers that arrive complete, without retyping.
- Deal details move from the CRM to the deal file once, not keyed twice
- Each department reports from the same numbers
- Store and group reports put together automatically instead of by hand
Accurate opportunities start with accurate customers.
Dealership CRMs go stale. Numbers get reassigned, people move and vehicles get sold. ByteClasp scrubs the CRM first, so every list below is built on records that are current.
Phone
Confirms a number is active, whether it's mobile or landline, and flags numbers that have been reassigned to someone else.
Address
Standardizes addresses and flags customers who have moved.
Vehicle status
Title history shows which VINs were sold, retitled out of state or totaled since the last service visit.
On a schedule, not once. CRM data goes stale every month. We recommend a scrub at least once a quarter, and ByteClasp runs it for you.
- Mailing lists
- Equity mailers
- Buy-back campaigns
- TLE management
- Calling and texting
Vehicle status comes from title history for the VIN. We don't look up who owns a vehicle.
- Phone 1Active, mobileChecked
- Phone 2ReassignedFlagged
- AddressMoved since last visitFlagged
- VehicleSold since last serviceFlagged
The money already sitting in your data.
Your DMS and CRM already know who's ready to buy, who's drifting away and what your labor is really worth. ByteClasp brings it to the surface, by rooftop and for the group.
Service retention
See who bought from you but isn't servicing with you, and who's starting to drift. Customers who sold or totaled the vehicle are separated out, so the service team only chases people it can win back.
Equity mining
Find customers whose vehicle is worth more than they owe. Vehicles that title history shows were sold or totaled are left off, so equity mailers and calls go to people still driving the car.
Buy-back opportunities
Spot the vehicles you want for your used inventory in your own service lane and sales history, leaving out any already sold or retitled elsewhere, and buy them from customers before they go to auction.
Labor rate increase calculations
Calculate your effective labor rate from repair order history and assemble the numbers behind a labor rate increase request.
Manufacturer loyalty audit
See which units on an OEM retention list, such as Toyota TLE, were sold or totaled since their last visit, so the store isn't measured on customers who no longer own the vehicle.
Rooftop and group reporting
Every metric by store and rolled up for the group, so you can compare rooftops and see where to focus.
Built for groups.
The more rooftops you run, the more systems you're juggling, and the harder it is to see the whole group at once. ByteClasp was made for exactly that.
- One setup across every rooftop, franchise or independent
- Each store keeps its own systems, destinations and people
- Rolled-up group numbers, with the detail behind every store
- Add rooftops as you acquire them
Not in automotive? ByteClasp works the same way for manufacturers, distributors and dealers in any industry.See other use cases.
Independent dealer who also needs a website? Our sister productCarDealer.website builds and runs websites for independent dealers.
See what's in your store's data.
Tell us about your store or group and the systems you run. We'll show you where ByteClasp would start.